Support
Quick answers to common questions. Can't find yours? Email [email protected].
Your account
I didn't get the confirmation email.+
Check your spam or promotions folder first. You can sign in and send a new link from the banner at the top of your dashboard. You can look around before confirming, but starting a test or buying a pass needs a confirmed email.
I forgot my password.+
Use Forgot password on the sign-in page. The reset link works once and for one hour. Setting a new password signs you out on every device.
How do I change my name or password?+
Open the profile menu at the bottom of the sidebar. Profile holds your name; Settings lets you change your password and sign out of other devices.
How do I delete my account or get a copy of my data?+
Email us from the address on your account and we'll take care of it. See the privacy policy for what we keep.
Taking tests
What happens if my connection drops or I close the tab?+
Answers save as you go. Anything not yet saved is kept on your device and sent when you're back online. Open the test again from your dashboard or History to carry on where you stopped.
Is my score an IELTS band score?+
No. It is a practice score: in Reading, the number of questions you got right; in Writing, practice feedback on the Writing criteria. It is not an official result or a prediction of your exam band.
Why don't I see how I compare with other learners?+
Comparisons appear once enough learners have finished a test. Only each learner's first attempt counts.
I think an answer or explanation is wrong.+
Tell us. Email [email protected] with the test name and question number, and we'll check it.
Passes and payments
What's free?+
One test in every question type is free with an account. No card is needed.
What does a pass include?+
A pass opens every test in every live module of one exam (for example IELTS) for 30 or 90 days. It's a one-time payment and never renews on its own. Buying again adds the days after your current pass ends. A test you started while your pass was active can always be finished.
I paid but my pass isn't showing.+
Payment confirmations can take a minute. Refresh Subscriptions in your dashboard. If it still isn't there, email [email protected] from your account's email address with the date of payment, and we'll sort it out.
Can I buy in the Android app?+
Passes are sold on the website only. Buy on the website with the same account and the pass appears in the app too.
Who processes payments?+
Payments are handled by Dodo Payments, which sends you the receipt. We never see or store your card details.
Can I get a refund?+
See the refund policy for when refunds apply and how to ask.
Still stuck?
Email [email protected] from the address you signed up with. Include the test name or payment date if it's about one, and a screenshot if something looks wrong.