Refund policy
Try before you pay: one test in every question type is free. If a pass still isn't right for you, here's when you can get your money back.
Last updated 23 September 2026
In short
- Full refund within 7 days of purchase if you haven't started any paid test with that pass.
- Always a refund if you were charged twice or the pass never worked because of a fault on our side.
- Passes are one-time payments. Nothing renews, so there is nothing to cancel.
How passes work
A pass is a one-time payment that opens every paid test in one exam (for example IELTS) for a fixed number of days, such as 30 or 90. It does not renew automatically. Buying again while a pass is active adds the new days after your current pass ends.
When you can get a refund
Change of mind
Ask within 7 days of your purchase and before you start any paid test with that pass, and we'll refund it in full. Free tests don't count as using the pass.
Our mistake
Whenever it happens, we'll give a full or partial refund if:
- you were charged more than once for the same purchase;
- you paid but the pass never appeared on your account and we can't fix it; or
- a fault on our side stopped you from using the pass for a significant part of its time and we couldn't fix it within a reasonable time. We may offer extra days on your pass instead, if you prefer.
When we can't refund
- After you have started a paid test with the pass, except in the cases under “Our mistake”.
- For days left on a pass you no longer need, for example because your exam date changed or you've finished preparing.
- Because of your result in the real exam. Our tests are for practice; we can't promise a band score or any exam result.
- Where we find the account broke our rules, for example by sharing it or copying our tests.
Nothing in this policy limits any rights you have under consumer law where you live.
How to ask for a refund
Email [email protected] from the email address on your account and include:
- the date of purchase and the pass you bought;
- the receipt or order number from Dodo Payments, if you have it; and
- a short reason, so we can fix what went wrong.
Payments are processed by Dodo Payments, and approved refunds go back to the original payment method through them. How long the money takes to reach you depends on your bank or card provider. Once a refund is issued, the pass (or the days it added) is removed from your account.
If something is wrong with a payment, please contact us before opening a dispute with your bank. It's usually faster to sort out directly.
Questions
See Passes and payments on the support page, or email [email protected].